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    Thursday, Jul 15, 2010
    5 Things Job Candidates Commonly Lie About
    By Terry Schuman
    Thursday, Jul 15, 2010 10:53
    If you have a business with many employees (or associates, as many businesses now referring to them as) you no doubt know that they are your top asset. Good employees can take your business to a higher level; bad employees can take you down.

    That's why it's so important to follow a thorough hiring process. In an article on BusinessKnowHow.com, by John Reese of HireRight (www.hireright.com), he discusses the "Top Five Lies Told by Job Candidates."

    1. Exaggerating dates of past employment. As many as 34 percent of all resumes include discrepancies related to previous employment. Candidates often stretch the truth to cover gaps in their work history they may not want to explain. Sometimes discrepancies are honest mistakes, but employers should always verify employment dates.

    2. Falsifying the degree or credential earned. There is roughly a 20 percent discrepancy rate in education qualifications provided by candidates. Often a resume will tout a degree when a candidate only took some classes, or exaggerate a major so the candidate appears more qualified for the job.

    3. Inflating salary or title. It's hardly surprising that a candidate might exaggerate these important facts to get a better job or a higher salary. Salary verification can be more difficult since many companies will not reveal this information. In such cases, asking the candidate for previous W-2 forms as proof is a wise step.

    4. Concealing a criminal record. The most serious reason companies must perform background checks is to maintain a safe workplace. Roughly 11 percent of all background checks return a criminal record. Criminal applicants often try to avoid detection through nondisclosure or by changing details such as the spelling of their names or dates of birth.

    5. Hiding a drug habit. Since 42 percent of Americans admit to using an illegal drug in their lifetime, screening candidates for drug use is a wise idea for small businesses. Drug users go to great lengths to beat these tests -- such as adulterating urine samples -- but today's drug tests are increasingly sophisticated and can identify true positives and negatives despite the attempts of those trying to cover up drug use.

    I've shortened the article some, but you can read it in its entirety here:

    http://www.businessknowhow.com/manage/jobcandidatelies.htm

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    Monday, Jul 12, 2010
    Marketing Plan Templates (Made Easy) For Small Businesses
    By Terry Schuman
    Monday, Jul 12, 2010 02:18
    One of the things that many small business owners initially struggle with is in putting their business and marketing plans down on paper. The process can be tedious and overwhelming.

    However, this chore can be made much easier and simpler by using a planning template that isn't intimidating. Ivana Taylor, writing on the Small Business Trends site, gives 2 great examples of one-page marketing plans, and makes available the blank templates.

    I've shortened her article here, but it can be read in its entirety by clicking on the link further below. You'll also have to click on the link to retrieve the plan templates.

    (1) One-page marketing plan 1 -- The first marketing plan template is one that I've loosely adapted from learnings from the original marketing guru, Philip Kotler. (Even he doesn't believe in hundred-page plans). It's a simple single sheet of paper that outlines the basic marketing components or categories like your Mission/Objectives, Target Market, Offering, Pricing, Distribution, Communication -- you know, those 4 Ps we love so much in marketing. But the good news is that that's really all there is to it.

    You can find something roughly along these lines in an old "Marketing Management" book that Kotler wrote over 20 years ago, but I think the principles are still valid.

    You can use this format as a place to put your big thoughts so that you can focus on what the strategies are.

    I am making the template available as a Word document -- both a blank template and a mocked-up sample plan, which you can use as a guide for how to fill out the template.

    Download blank template 1 and the mocked-up sample plan 1 by going to the link below.

    (2) One-page marketing plan 2 -- The second one-page plan format I use is a combination of the Kotler plan and the Guerrilla Marketing process as advocated by Michael McLaughlin. This one's not much different from the Kotler plan, but it's less academic and more focused on emotional triggers that will get your ideal customer to choose you.

    I am also making this template available as Microsoft Word documents for you to download use to guide your marketing planning.

    Download the blank template 2 and a mocked-up sample plan 2 by clicking on the link below.

    Click here to read this article by Ivana Taylor in its entirety, and to download the templates:

    http://smallbiztrends.com/2008/06/one-page-marketing-plan.html

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    Friday, Jul 09, 2010
    9 Tips For Effective Use Of Small Business Signage
    By Terry Schuman
    Friday, Jul 09, 2010 10:14
    From time to time, driving down a street, I'll notice a partially obscured business sign, or one that's in poor shape, and wonder why the owner doesn't do something about it.

    An article recently came across Goodle Alert's Small Business alert that caught my eye. Lynn Vos, the area director of the University of Georgia's Small Business Development Center, writes about business signage, on the site Savannahnow.com.

    Her article discusses several tips for making business signage more effective:

    1) Begin with the end in mind. Ask yourself what you are trying to do with this sign. Are you trying to sell something, give the potential customer information or give them direction?

    2) Place the sign where it's noticeable. If people can't see the sign, they sure as heck can't read it.

    3) Keep it simple. Keep in mind that you are dealing with limited space, so your message must be clear and simple. Don't try to cram too much in a small space.

    4) Make it legible. Test your signage - drive past it and see whether you can read it while driving. Also, how does it look at night versus during the day?

    5) Be consistent in your branding efforts. Make sure your sign reflects the same brand as all your other marketing efforts.

    6) Don't forget "in-store" signage. These little signs can have big impact on your customers. Sometimes referred to as "shelf talkers," small signs sticking on the shelves can generate interest and create a call to action for your customers.

    7) Seek a professional's guidance. Get some ideas and feedback from several sign specialists. If you see a sign you like, stop and ask the business owner who did it.

    8) Invest well. Remember, signage is an investment that you may be looking at for years to come. Depending on the type of sign, you can spend anywhere from a few dollars to thousands of dollars for signage.

    9) Keep in mind how long you need the sign to last, if it needs to be changed on a regular basis, if it needs to be lighted, the materials that will maximize its life, and the environment it has to exist in.

    To read more about each tip, you can read the article by Vos in its entirety by clicking on this link:

    http://savannahnow.com/column/2010-07-05/small-business-9-tips-make-your-signage-effective

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    Sunday, Jul 04, 2010
    6 Top Traits Shared By Many Successful Small Business Owners
    By Terry Schuman
    Sunday, Jul 04, 2010 09:36
    Recently, on Inc.com's site, Courtney Rubin wrote an article titled, "The Six Traits of a Successful Small Business Owner." In it, she writes that most successful small business owners share these same six personality traits that lead to them achieving a higher level of success than those who don't possess or utilize them.

    The traits were determined from a study by The Guardian Life Small Business Research Institute, and is based on analysis of a survey of 1,100 small businesses with between 2 and 99 employees.

    1) The ability to collaborate. Those who can delegate, build strong relationships with their management teams, employees, and others are more likely to click with customers.

    2) Being self-fulfilled. Good small business owners put a high price on the fulfillment their companies provide them, relish being their own boss, and enjoy being in control of their personal income.

    3) Future-focused. Small business owners who thrive are good at both short-term and long-term planning. They're likely to have a well thought-out plan for the day-to-day running of the business as a road map for how to run the business for years.

    4) Curious. Good entrepreneurs are always reading and asking questions. They want to learn everything from why a particular business failed to how to find, motivate, and keep good employees.

    5) Tech-savvy. Perhaps not surprisingly, the best small business owners invest time and money on their company's website and are likely to "rely a great deal on technology to help make our business more effective and efficient."

    6) Action oriented. Successful founders are proactive and always "differentiating ourselves from our competitors," survey respondents said. They were less worried than other small business owners about the state of the economy, and more likely to look at adversity as "a kick in the rear to help you move forward."

    Permalink
    Thursday, Jul 01, 2010
    Increase Your Sales With These 5 Up-Sell Tips
    By Terry Schuman
    Thursday, Jul 01, 2010 12:14
    The site "Business Know-How" always has some good information and tips to offer. Today's tip involves ways to get additional sales when customers purchase online:

    1. Add complimentary products on the order confirmation page. You can easily have your Web programmer add a section to the order confirmation page which suggests products based on what the customer is buying. For instance, if your customer is purchasing a toy for his child, your Web site can be programmed to suggest to him that he also buy the batteries needed for the toy, as well as a complimentary toy that is part of the series.

    2. Give them a chance to purchase a warranty. If your customer is at the check- out section of your Web site, you can include a screen which offers them a chance to purchase a warranty for the product before they check out. This is a great up-sell strategy that will not only help you, but the customer as well.

    3. Offer a small discount if they will add something to their order. For instance, if the customer's order totals to $23.22, offer them a 10 to 20 percent discount on orders which are above $25.00. This will encourage your customer to add another product to the order so that they can take advantage of your discount.

    4. Offer a bundle of items at check-out for a lower price. If the customer is purchasing a toy for a child, at check-out, you can offer the entire series of toys at a discounted rate, but only if they purchase the bundle immediately. This is a good way to entice customers to think about the discount they will receive and want to go ahead and make the purchase at the check out.

    5. Offer a chance to purchase the upgraded version of the product. If your customer is purchasing a 20 inch TV, give them a chance to upgrade it to a 25 inch TV at the check-out for only "X" dollars more. You may be surprised at the overwhelming response you get from people who were only looking for an excuse to get the TV they really wanted.

    You can read the article in its entirety by clicking on this link:

    http://www.businessknowhow.com/internet/upsell.htm

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    Wednesday, Jun 30, 2010
    Gain Customer Trust With These 20 Website Tips
    By Terry Schuman
    Wednesday, Jun 30, 2010 10:08
    I recently interacted with an acquaintance who has a small one-man business, which he's been doing for nearly 4 years now. He's intelligent, somewhat tech-savvy, and seems very "up with the times." That's why I found it interesting that he doesn't have a website for his business.

    He knows he needs one, but appeared to be intimidated by the whole process.

    Here's an article by Prasad Thammineni, on Small Business Trends, that everyone needing some website help can benefit from: 20 basic, but good tips, about how to build a credible website. 10 of the 20 tips are listed below, with details and the remainder 10 tips found in the link below.

    1. Find a good name

    The company name is usually the first impression the customer gets of your business. If you're going to plaster it all over the internet, be sure the name is easy to remember, spell, and more importantly is relevant to the products or service you are selling.

    2. Have a professional looking website

    3. Showcase Press Coverage

    4. Blog

    5. Provide User Testimonials

    6. Find a logo

    7. Use Video Content

    8. Use Social Media

    9. Have a Friendly "About" Page

    10. The website needs to be Error Free

    Click here for details on each, and to read about tips 11-20:

    http://smallbiztrends.com/2010/06/tips-small-business-web-credibility.html

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    The New iPad May Fill An Important Need For Mobile Local Business Owners
    4.2.10, Terry Schuman
    I saw an article come across on Google alerts today that really piqued my interest about the new iPad. By now you've probably heard about it, but may not be fully aware of what all it can do. On t . . . keep reading
    How to File a Self-Employed Tax Return
    3/7/10 Terry Schuman
    Here's some basic and quick-reading information I saw today at FinancialWeb.com. Any self-employed individual (an independent contractor, freelancer, or business owner, for example) who has earned . . . keep reading
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